Treat patients as passionate as family members
Anhui Mengcheng Hospital of traditional Chinese medicine, management department, Department of medical assistant, Liu Ranran.
In order to do a better job of window civilized service, in Zhongankang Mengcheng Hospital of Traditional Chinese Medicine project guide ladder display professional level, the project management office requires employees to strictly follow the company etiquette standards on the job. Recently, the staff of the doctor's ladder conscientiously practiced the company's concept of active service management in their work. According to the characteristics of the project and the requirements of the hospital, they always smiled at the service, treated the patients as family members, and strived to make the service close to the customer satisfaction.
At 14:28 on July 12, the hospital ladder officer found two children unable to find their families crying in the corridor outside the elevator. When asked, the grandfather was hospitalized in the hospital. They went downstairs with the aunt who was going to work. They carelessly dispersed with him and did not know where his ward was. The stewardess immediately reported the case to the director of the medical assistant department. The supervisor rushed up from the first floor of the clinical department and began to look all the way up. Every ward was open. When they found the 41 beds on the seventh floor, the two children were surprised to see their grandfather lying in the bed for treatment. After listening to the grandson and granddaughter's statement, the grandfather said to Zhongan The attentive service of Kang staff is very satisfied and sincere thanks.